COME ABOARD WITH CONFIDENCE

At these uncertain times, you want to know that you’ll be safe, your money is safe and, if Covid-19 should disrupt your vacation plans, you'll have the flexibility to make changes or receive a full refund. Our four-point "Come Aboard with Confidence Policy" provides all these reassurances.

 

So, why not secure your ideal boat trip now, while there’s still availability, and give yourself something wonderful to look forward to. Then relax knowing that we’ve got you covered.

 

WHO'S ON BOARD?

The following special cancellation policy applies for ALL new and existing bookings (and re-bookings) made in 2021:

PAYMENT REFUND

GUARANTEE

For ALL new and existing bookings (and re-bookings) made in 2021 we'll refund 100% of your booking payment, up to 24h before the trip for all applicable Covid-19 related cancellations below. *

TOTAL

FLEXIBILITY **

You can make changes to your boat trip booking within 24 hours before your boat trip, free of charge, if one of the Covid-related reasons applies. For even more flexibility, you can transfer your booking to another person if you wish. **

COVID-19

SAFETY

We take the safety of our customers and crew very seriously and have procedures in place to enhance our cleaning protocols and to ensure we can operate in accordance with social distancing and safety guidelines.

Applicable Covid-19 related reasons for cancellations are:

- If we're unable to operate your boat trip as local government restrictions prevent us from doing so or if our crew is required to self-isolate due to direct contact with an infected person;
- A border closure prevents you from leaving your home country or reaching your destination;
- Your home government, or the government of your destination country has imposed Covid-19 related restrictions on movement and travel, which apply to you or members of your party, and prevent you from travelling;
- The government of your destination country, instructs you not to mix with households with whom you planned to travel with;
- You, or any member of your party, has displayed symptoms of Coronovirus or tested positive for Covid-19 (or has been in direct contact with someone who has) and are required to self-isolate in accordance with government guidelines;
- You are instructed by the authorities that you must to self-quarantine on arrival at your destination or after your return to your home country, regardless of whether you present a negative Covid-19 test or not.

All refunds will be made by credit card or bank transfer, to the same account used for your booking payment.

Applicable Covid-19 related reasons for cancellations are:

*Payment Refund Guarantee: In accordance with our booking terms and conditions, if your balance is not paid in time, we shall cancel your booking and will retain your deposit and any other relevant charges. You then will not be eligible for any subsequent reimbursement under our Cash Refund Guarantee. Your balance due date will be clearly shown on your booking confirmation. 

 

**Total flexibility: We will waive our amendment fee for changes made to your departure date, duration, base, region and boat type, subject to availability. If the new vacation cost is higher, you will need to pay the difference. If the new vacation cost is lower, we will give you credit which you can redeem against pre-booked extras or a future booking. You may also transfer your booking to another person although written permission from the original lead booker will be required.

WOULD YOU LIKE TO CANCEL OR MAKE CHANGES TO YOUR BOOKING FOR COVID RELATED REASONS?

Please fill the form below or contact us by email: info@algarvesunboat.com or phone: +351 919 450 450.

Wich boat trip would you like to cancel?

FOLLOW US!

  • facebook
  • instagram
  • Tripadvisor
  • Youtube
  • pinterest

+351 919 919 450

info@algarvesunboat.com

Marina de Portimão

Praia da Rocha | Portimão

Algarve, Portugal

GET IN TOUCH

OUR EXPERIENCES

MORE INFO

SUN + SEA =

SUSTAINABILITY

© by BMSB - Algarve SUNBOAT  Trips, SA | All rights reserved | RNAAT n.º 540/2017