1 - Reservations and Payments:

The reservation is subject to availability of seats, calendar, and weather conditions.

Full payment or a deposit is required to confirm the reservation, which may be requested in advance or as a booking fee.

Reservations can be made through our website, phone, email, or at authorized sales points.

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2 - Cancellations and Changes:

Algarve SunBoat reserves the right to cancel, postpone, or alter any trip for various reasons, including weather conditions, insufficient reservations, among others.

Customer cancellations must adhere to the cancellation policy established for each boat tour, with specific refund rules.

Once the activity has commenced, there will be no refunds in case of voluntary interruption by the customer, except in cases of safety risk.

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3 - Use of Boats:

Algarve SunBoat may change the boat in situations of technical failures or adverse weather conditions, maintaining the same tour value.

 

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4 - Prices:

Tour prices may change without prior notice but will be secured for those who have already purchased the ticket, except in cases of rescheduling at the customer's initiative.

Prices include VAT at the legal rate in force.

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5 - Children:

All children under 18 must be accompanied by a responsible adult.

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6 - Departure Location and Time:

Information about the departure location and time is provided on the ticket, email and website.

Participants must arrive punctually, 15 minutes before the start time of the boat tour, as lateness may result in exclusion from the activity, without refund.

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7 - Contracted Services:

Some services, such as local guides and meals on land, are contracted to third parties and are not the responsibility of Algarve SunBoat.

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8 - Itineraries:

Itineraries and schedules may change due to weather and technical conditions.

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9 - Photos, Videos, and Mailing List:

By booking, passengers agree to be included in the mailing list to receive information about their boat tour and company news, with the option to unsubscribe at any time.

During activities, photos and videos may be taken for company promotion, always respecting participants' privacy.

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10 - Behavior:

Participants are expected to respect nature and visited locations during activities.

Inappropriate or disruptive behavior will not be tolerated and may result in the expulsion of the passenger without refund.

Smoking and drug consumption on board are prohibited.

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11 - Pets:

Pets are not allowed, except for guide dogs and others for personal support, with prior authorization.

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12 - Insurance:

All boats comply with the insurance requirements required by Portuguese law.

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13 - Complaints and Refunds:

Complaints must be submitted in writing within 5 days after the service.

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14 - Miscellaneous:

Cases not covered in these terms will be discussed with the company and subject to Portuguese legislation.

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15 - Jurisdiction:

In case of dispute, the competent court is that of the district of Silves.